Fittlebug online booking gaining on SuperAgents

[Papa John]

Today's score:

Fittlebug: 4 bookings
Super Agents: 5 bookings

Love having both of them on my team!

 

[Mikey P]

Do your super agents go over the fiddle bug bookings and make sure they are they are all geographically and timeline correct?

 

[Papa John]

Do your super agents go over the fiddle bug bookings and make sure they are they are all geographically and timeline correct?

I monitor and edit ALL bookings--
But not many issues since 95% of my business is within 6x6 mile sq city.
I only adjust the time blocked If a big job-- most are small and can be done within less than 90 minutes.

once I start offering stone and tile care-- my time challenges will increase. and that is why I might be only one doing it and leave the chimps to less risky stuff

 

[smastio]

Do your super agents go over the fiddle bug bookings and make sure they are they are all geographically and timeline correct?

Timeline can't be an issue as it is compared to the ServiceMonster Calendar before offered to the customer to choose a time.
Geographically - CC's can move any appointment to where ever they want once booked just as they could if it were manually placed in one slot and moved to another. (I recommend that you tell the customer!) We did build a "Distance Incentive" option that displays when openings are within "X" miles of an existing appointment and CC's can incentivise them to choose those available time slots. You Should take a look at fiddle bug... Mikee. LOL

 

[ruff]

Just curious John.
Within that 6x6 mile city, at times it can take longer than an hour drive time. Is that's not an issue?
Or with 2 vans (are you still two?) you can shift between them and bunch them better together?

 

[Mikey P]

You Should take a look at fiddle bug... Mikee.

there is NO WAY we could let customers dictate our routes in California

I tried online scheduling here in Nevada with NO LUCK.

 

[smastio]

there is NO WAY we could let customers dictate our routes in California

I tried online scheduling here in Nevada with NO LUCK.

Hey Mikey , what program did you try online booking with? Curious...

 

[smastio]

View attachment 73324

 

[Papa John]

Just curious John.
Within that 6x6 mile city, at times it can take longer than an hour drive time. Is that's not an issue?
Or with 2 vans (are you still two?) you can shift between them and bunch them better together?

We are still 2.5 vans (I'm the.5) and yes we might move/trade appointments between the routes.. but even with the 6x6 we are usually in same neighborhoods and rarely service some neighborhoods.

 

[Mikey P]

Hey Mikey , what program did you try online booking with? Curious...

Square's program

https://squareup.com/appointments

 

[smastio]

Square's program

https://squareup.com/appointments

What were some of the things that you didn't like about it?

 

[Papa John]

I still haven't meet this person. Being able to book online is why I was able to get the job. They booked again online a few days ago.

 

[Mikey P]

What were some of the things that you didn't like about it?

Just one complaints


No one booked.

 

[smastio]

What forms of marketing did you do to tell people that they could book? Did you change the Voice Mail, email blasts, newsletter, postcard? Although I believe tools like Square and others are limited in the flexibility of customization, I can tell you that if no one knows, they certainly aren't going to book. I'm interested in knowing what marketing failed for your attempt with Square...

 

[TomKing]

Just one complaints


No one booked.

His next response is you did it all wrong. LOL

What lady wants to miss a phone call with the master!

 

[Mikey P]

Announcement on FB and our website home page

" Book your appointment online here"

 

[Papa John]

Announcement on FB and our website home page

" Book your appointment online here"

How long you give it a try for? Did you test the link to be sure it worked? Sometimes they have "bugs"-- even Fbugg had issues at times.
I'm getting more online bookings because in my FMS reminder cards I give discounts if they book online. The discounts are various and depend on when the last cleaning was done. The discounts are higher if done recently like 9-12 months.