Who offers only 1 service and only charges 1 price?

[XTREME1]

just curious because people are attacking me for offering more than 1 service

 

[Ron Lippold]

greg I think the better ones in the industry are starting to take a little more time and making alot more money. It's better to start at the top and back up if necessary.much easier than startin low and trying to go high. jmo

 

[XTREME1]

Who offers only 1 service and only charges 1 price?


How does that answer the question Ron?

Don't get me wrong, I respect what you do but the question was who offers 1 price and only 1 service. I am happy with my business but I offer a multitude of things from vacuuming, prescrubbing, rotovac, wanding, restoration, scotchgard and guess what I charge for the different options. I don't see how upselling is bait and switch

 

[Becker]

Are you asking if anyone charges for

Clean

Cleaner

and

Cleanest?



IMO, a client calls a carpet cleaner to get his/her carpets CLEAN.

It would be like going in for a oil change.
$20 drain 1/2 the oil and refill no filter.
$25 drain 1/2 the oil and change filter.
$30 complete drain and filter.

 

[renegade_cowboy]

I got a better one for you. Why does a company knowingly offer what they consider a subpar service? Why dont they charge for what they are worth in the first place?

Think about it.

Is it bait and switch if a company offers to come clean your carpets with a TM for $69 but tells the customer that if they use prespray it will come out cleaner. The prespray costing $28 more.

:mrgreen:

 

[Jim Pemberton]

One price for carpet cleaning.

Extra charges for protector and deodorizer.

Its worked for nearly 50 years, why change now?

 

[bob vawter]

Can i be a B&S and be a suck N run....at the same time?

 

[Larry B]

Can i be a B&S and be a suck N run....at the same time?

Do you charge extra for the meat paper?

 

[Dolly Llama]

I got a better one for you. Why does a company knowingly offer what they consider a subpar service? :

You mean like sCampoo ecRapping com instead of roto scrub and extract?
If so, much higher profit margins I'd s'pect


..L.T.A.

 

[renegade_cowboy]

I got a better one for you. Why does a company knowingly offer what they consider a subpar service? :

You mean like sCampoo ecRapping com instead of roto scrub and extract?
If so, much higher profit margins I'd s'pect


..L.T.A.

Greg stated that if every job isnt pre scrubbed than its a sub standard job and that most of us are sub standard cleaners.

:mrgreen:

 

[XTREME1]

true and I let the customer know and make the decision

 

[renegade_cowboy]

true and I let the customer know and make the decision

Yeah but you dont tell them until you get there, after you already baited them. Do you understand that is what we are talking about...

:mrgreen:

 

[XTREME1]

I explain my process over the phone when I talk to them. They can write the check before I get there

 

[Dolly Llama]

Greg stated that if every job isnt pre scrubbed than its a sub standard job and that most of us are sub standard cleaners.

:mrgreen:

that's OK
I'm not the insecure type, so i don't give a squat what anyone else thinks.

for the record, i was roto scrubbing and extracting 18 years ago.
Also bonnet cleaning, sCampooing, and plain ole pre-spray and extract
(Which is what we do the most of)


..L.T.A.

 

[renegade_cowboy]

I explain my process over the phone when I talk to them. They can write the check before I get there

This is what you said:
"If I have time and the people do not seem like the type to pay extra I do not even ask I just do and don't charge but everyone I have asked said yes. Sometimes I comp sometimes I don't. I guarantee I clean better than you and becker could ever and I have more equipment, more chems and more money"

So you tell them on the phone if you have time that you'll pre scrub? Also you can tell on the phone if there cheap or not? WOW :shock:

:mrgreen:

 

[Nate The Great]

One price for carpet cleaning.

Extra charges for protector and deodorizer.

Its worked for nearly 50 years, why change now?

My thoughts exactly. As far as I can remember, we never did offer room pricing or specials for carpet cleaning. We have a minimum charge and anything over the minimum charge is sf pricing. We don't do phone quotes unless they are PC or know the sf. We get paid to clean the carpet. Clean is clean to me. I guess we never had to advertise pricing to get our foot in the door. You are the professional and you should know what it takes to get the carpet clean.

We do give a discount for people who bring there rugs in for cleaning.

I'd love to have someone try and do the bait and switch on me, I'd baseball bat there friggen head. :mrgreen:

 

[XTREME1]

most of the time I do. Unfortunately I am the only one who answers the phones right now and sometimes I do not get to explain it and if I don't I usually do it free

 

[Jim Martin]

One price for carpet cleaning.

Extra charges for protector and deodorizer.

Its worked for nearly 50 years, why change now?

Same as Jim Pemberton...just not the 50 year thing...I am still in my 40's

 

[Nate The Great]

most of the time I do. Unfortunately I am the only one who answers the phones right now and sometimes I do not get to explain it and if I don't I usually do it free

Then why have different pricing for what you do? Just curious.

 

[XTREME1]

because it is alot of work to prescrub with my 135lb mercury 175. I have no problem not doing it but I think it should be done and I think it has its benefits to the customer so it is a service I offer

 

[handdi]

greg is always defending his prices?
hmmmm
make a commitment and stick too it.

 

[XTREME1]

Yes Randy I have made a commitment to grow my business and I am happy with what I am doing and the defense mechanism is I know I should charge more but love the cash flow. That is why the best decision I have ever made was make me the smile and style for commercial and sell sell sell that other truck. Residential is my cash cow with my ass kissing and smile it makes scratch

 

[steve frasier]

pretty much agree with Becker and Pemberton

I just switched over to sq ft pricing and dumped the per room and making more money

 

[XTREME1]

steve it isn't about more money for me it is about the best job. Let me ask you a couple questions.
If you do your typical IICRC cleaning as the pro you are
and I prescrub with a giant mercury scrubber and all the other steps who is going to get it cleaner?
Do you think I should get paid for that extra?

 

[Becker]

LOL... You clean 3 jobs a day yourself and have another truck running 24 hours per day.

And you are the only one that answers your phone?

With type of volume how do you get though the day?

I do about 575-625 jobs per year.

I answer my own phone, and some days it is over whelming.

 

[XTREME1]

24 hrs a week becks. They work less I am sure but I have them bookd for 24 hrs worth the work

I actually have some sound advice for you and green one. Concentrate on what is wrong with your business rather than what is wrong with my business because I have a guarantee for you guys. I have more money than you ever will in your entire lives no matter how successful you become and I didn't make it all myself. I nver have to worry about my pricing because I am capitalized well enough to take a hit once in a while

 

[steve frasier]

if I think it needs a scrub then I will give them a price for what I feel needs to be done, I am about done with price over the phone also and going to in home estimates

I will some times tell them in advance that if they vacuum it can save them a couple of $$ but if I did a level of prices there wouldn't be that much difference in the price because I would want them to take the highest price

then there is always the golden question that you can ask

I took a lot of advice from a couple of people from this BB and raised prices, most of the time it has work but not all the time

I have raise prices a little to repeat customers but new customers have got the higher price

putting less hours on the truck and making a higher profit

steve it isn't about more money for me it is about the best job.

you know it really isn't that way for me either but it is about the best job and if you want the best job then it will cost this much

I could go into it deeper and brag about bank accounts but got to go

 

[Guest]

I am with Jim; 26 years it has served me well.

 

[XTREME1]

looking at your post you charge for more work, I do also

 

[John Watson]

Helen and I offer 1 service ------ The Best

We charge One price _______ The Most we can

There I answered your question without beating around the bush!!!!